Soft Skills Evaluation in The Information Technology and Business Process Management Industry
Figure 1 The term skill has various definitions. Oxford Learners Dictionary (2019) defines skill as ‘ability to do something’. Skills are defined as one’s capability of using knowledge effectively in generating performance. Skills are classified in different ways. One such classification is dividing skills into soft skills and hard skills. Different terms are used to refer the purpose of the term soft skills such as generic skills, key skills, essential skills, key competencies, necessary skills, transferable skills, core skills, common skills, key qualifications, and employability skills (Petroni, 2019) . The term soft skill does not have any globally accepted definition. Soft skills describe a form of employability qualities such as common sense, human and personal skills to communicate with people harmoniously, interact effectively and positively with a flexible attitude which are not dependent on one’s gained knowledge. Soft skills are skills that determines one’s per...